Certainly

Developed with a strong focus on Shopify merchants and online retailers, Certainly enables brands to deploy AI agents that handle everything from product discovery to post-purchase support without human intervention.

The platform's no-code chatbot builder makes it accessible to teams without technical resources. Users can start from a library of pre-built conversation templates or construct custom flows from scratch, designing dialogue trees that reflect their brand voice and customer service logic.

The builder supports rapid iteration, allowing teams to launch and refine AI conversations based on real user interactions.

Certainly's AI engine understands customer intent across 14+ languages without requiring manual language configuration, automatically detecting the language of each visitor and responding appropriately. This multilingual capability allows global e-commerce brands to deliver consistent support experiences across all markets through a single platform deployment.

The analytics layer in Certainly provides actionable business intelligence through a Business Report that tracks how AI agents are directly impacting revenue, support ticket resolution rates, and customer satisfaction scores. Teams can monitor intent performance in real time, identifying which conversation topics are handled well and which require additional training or escalation pathways.

Certainly integrates deeply with the tools e-commerce teams already use, connecting to CRMs, helpdesk platforms, order management systems, and inventory tools to deliver contextually accurate responses.

Pricing starts at €599 per month for AI agent plans, positioning Certainly as an enterprise-grade solution for mid-market to large retailers committed to scaling customer experience through conversational AI.