Gorgias

Unlike general helpdesk tools adapted for retail, Gorgias is architected around the ecommerce support workflow: every conversation displays live order data, shipping status, and customer history pulled directly from the connected store, so agents can resolve issues without switching tabs.

Actions like modifying orders, issuing partial refunds, cancelling subscriptions, and duplicating carts can all be executed from within the conversation view, reducing average handle time significantly for high-volume support teams.

The platform's AI Agent is an always-on virtual agent trained on a brand's products, policies, and FAQs that resolves routine support tickets order tracking, returns, sizing questions, store credit requests without human involvement.

AI Agent handles both reactive conversations (incoming support tickets) and proactive chat (engaging site visitors to convert browsers into buyers). In documented deployments, brands have reported AI Agent resolving 2656% of all incoming tickets autonomously.

The unified inbox aggregates conversations across email, live chat, SMS, Instagram DMs and comments, Facebook DMs, and phone into a single queue.

Gorgias pricing is ticket-based rather than seat-based, starting at $10/month for 50 tickets (Starter) and scaling to $900/month for 6,000 tickets (Advanced), with overage at $0.36$0.40 per additional ticket.

AI Agent interactions are priced separately at $0.90 per interaction on annual plans, with each AI Agent interaction also counting as a helpdesk ticket toward the plan limit. Enterprise plans with custom volumes are available.