Wizard AI

Rather than directing every customer to browse a website catalog unassisted, Wizard creates an interactive dialogue where shoppers describe what they're looking for and receive curated product recommendations tailored to their preferences, size, budget, and previous purchase history.

This guided selling model mimics the experience of a knowledgeable in-store associate the format that drives the highest conversion rates in physical retail and brings it to digital channels at scale.

The platform's AI is trained on the specific product catalog, brand voice, and customer data of each client, allowing it to make contextually accurate recommendations and answer product-specific questions materials, sizing, compatibility, care instructions without requiring live human agents.

Conversations that require judgment beyond the AI's capabilities or that involve complex complaints are seamlessly escalated to human agents with full conversation context preserved, maintaining continuity of experience for the customer.

Post-purchase, Wizard automates shipping notifications, review requests, and reorder prompts through the same messaging channels customers are already engaged with.

Wizard's analytics dashboard tracks conversation volumes, product recommendation acceptance rates, add-to-cart events, and conversion rates attributable to chat interactions, giving brands a clear view of the revenue impact of their conversational commerce program.

The platform integrates with Shopify, Klaviyo, Attentive, and major SMS providers, fitting into existing marketing technology stacks rather than requiring infrastructure replacement.