Todook

The platform combines chatbot automation with human agent handoff capabilities, allowing businesses to handle high volumes of customer inquiries automatically while seamlessly escalating complex issues to human agents when needed.

This hybrid approach ensures that automation improves efficiency without sacrificing the quality of customer experience in situations that require human judgment and empathy.

Todook's commerce capabilities allow businesses to showcase products, share catalogs, process orders, and collect payments directly within messaging conversations, enabling customers to complete purchases without leaving their preferred communication app.

This in-conversation commerce functionality reduces friction in the buying journey and captures sales opportunities in the channels where customers are already engaged.

The platform also supports marketing campaign automation, allowing businesses to send targeted messages, promotions, and re-engagement sequences to opted-in customer segments through messaging channels that typically see much higher open rates than email.

Todook targets retailers, e-commerce businesses, restaurants, and service providers that want to engage customers through the messaging apps they use daily rather than directing them to separate websites or apps.

Its focus on the major messaging platforms used widely in emerging markets, particularly WhatsApp, makes it especially relevant for businesses serving customers in regions where messaging apps are the primary digital communication channel.