THEO

Rather than providing suggestions or generating documentation for humans to act on, THEO connects directly to a business's PSA, RMM, and Microsoft 365 environments and autonomously executes the resolution actions itself resetting passwords, unlocking accounts, provisioning users, and closing tickets without requiring technician involvement.

The setup process is designed for speed and practicality. THEO integrates with the MSP's existing stack within the same week of onboarding without requiring visual workflow builders to configure, custom scripting to establish logic, or a dedicated administrator to manage ongoing operations.

The integration model is built to be as low-friction as possible for MSPs that need automation running quickly rather than months into a deployment project.

The autonomous resolution model addresses one of the most persistent operational pain points in MSP service delivery: the volume of repetitive, low-complexity tickets that consume technician time without generating meaningful billable value.

By handling password resets, account unlocks, and user provisioning autonomously, THEO frees technicians to focus on higher-value, more complex work improving both technician utilization and client satisfaction.

Safety and transparency are built into THEO's execution model. The agent operates within defined parameters and executes actions in a controlled, observable way, ensuring that MSPs maintain oversight and control over what the AI is doing within their clients' environments. This controlled autonomy is critical for MSPs whose clients depend on them for security-conscious IT management.

THEO was built by AI engineers who previously worked on AI products at companies including Uber, Facebook, Lyft, Glean, and Bing a technical pedigree that reflects a product built from deep AI engineering experience rather than adapted from general-purpose automation tools.