Smartsupp
Smartsupp is an AI-enabled tool designed to function as an online shopping assistant, primarily aimed at driving online sales by fostering conversations. It is designed with the objective of helping turn webshop visitors into loyal customers.
Expert Video Review by SEOGANT · March 2026
Distribution Score: 84/100 What is this? ⓘ
What is Smartsupp?
Smartsupp is a customer communication platform that combines live chat, AI chatbot, and video recordings of visitor sessions to help e-commerce businesses convert more visitors and provide better customer support.
Its unique video recording feature captures visitor behavior on the website showing exactly how customers navigate, where they hesitate, and what causes them to abandon alongside chat data that reveals what questions and concerns are blocking purchases.
The platform's combination of behavioral data and live communication creates a comprehensive picture of why customers do or do not convert. Support teams can see a visitor's session recording alongside the chat conversation, providing the context to give more relevant assistance.
The video recordings also serve as a UX research tool, surfacing the friction points that are costing the business conversions without customer feedback.
Smartsupp serves e-commerce businesses, SaaS companies, and online service providers that want both the conversion benefit of live chat and the product intelligence value of behavioral analytics in a single platform. The AI chatbot handles after-hours inquiries and routine questions, ensuring continuous coverage without requiring 24/7 staffing.
Who is Smartsupp for?
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