Molin

Built specifically for the e-commerce market, Molin combines deep product knowledge with AI Actions automations that go beyond answering questions to actually executing tasks like issuing refunds, tracking orders, modifying purchases, and generating coupon codes on behalf of customers.

Molin integrates with major e-commerce platforms including Shopify, Unas, Shoprenter, and Shoper, and can be set up by non-developers in as little as one minute. Once connected, the chatbot automatically syncs with your product catalog, keeping its product knowledge current as items are added, updated, or removed.

This automatic product awareness means Molin can answer detailed questions about specifications, availability, pricing, and compatibility without any manual content updates.

The AI supports 92 languages, making it an exceptionally powerful tool for international e-commerce businesses or stores serving multilingual customer bases. Conversations can happen in any language the customer is comfortable with, and Molin maintains context and consistency across the interaction.

For stores with global reach, this multilingual capability eliminates the need for separate support workflows per region.

Beyond standard FAQ handling and product questions, Molin offers advanced features including lead collection, Facebook Messenger integration, full conversation history, analytics, and a custom API for creating bespoke AI Actions.

The analytics dashboard gives store owners visibility into what customers are asking most, where conversations escalate, and how effectively the chatbot is resolving queries enabling continuous improvement over time.