Hoory

The platform combines a no-code chatbot builder with an AI assistant that can be trained on company-specific knowledge, enabling support teams to handle high volumes of customer questions without proportional increases in staffing.

Hoory's unified inbox consolidates customer conversations from multiple channels including website chat, email, and messaging apps into a single interface that both AI agents and human team members can manage collaboratively.

The platform's AI assistant handles common questions automatically based on its training on company documentation and past conversation data, escalating to human agents when inquiries exceed its scope or when customers specifically request human assistance.

Hoory's automation tools extend beyond chatbot responses to include workflow automation for ticket routing, follow-up scheduling, and response templates that help human agents maintain speed and consistency in their own interactions.

The platform's analytics provide visibility into support team performance, common inquiry categories, resolution times, and AI automation rates that inform staffing decisions and process improvements.

Hoory targets customer support managers and small to mid-sized businesses looking to improve support efficiency and availability without the infrastructure complexity and cost of enterprise contact center solutions.

Its combination of AI automation and human agent tools in a unified platform makes it practical for hybrid support operations where AI handles the volume of routine inquiries while human agents focus on complex, high-value interactions.