Alhena AI

By connecting directly to a brand's e-commerce platform, order management system, and product catalog, Alhena builds a deep understanding of the brand's inventory, policies, and customer history, enabling it to resolve inquiries with the specificity and accuracy that generic chatbots cannot achieve.

The platform's AI is designed to handle the full spectrum of a shopping customer's support journey, from pre-purchase product discovery to post-purchase problem resolution.

On the pre-purchase side, Alhena can surface personalized product recommendations based on a customer's browsing history and stated preferences, increasing conversion rates by helping shoppers find exactly what they are looking for faster.

Post-purchase, it autonomously handles the repetitive inquiries that consume the most agent time 'Where is my order?' and 'How do I return this item?' freeing human agents to focus on escalations that genuinely require empathy and judgment.

Alhena AI integrates with Shopify, Magento, WooCommerce, Gorgias, Zendesk, and other major e-commerce and helpdesk platforms, with data syncing in real time to ensure that order status, inventory levels, and return eligibility information is always current.

Its analytics dashboard provides detailed breakdowns of resolution rates by inquiry category, customer satisfaction by automation level, and revenue attributable to pre-purchase AI recommendations.

For D2C brands looking to improve both their support efficiency and their shopping experience simultaneously, Alhena offers a rare combination of capabilities that addresses both sides of the customer lifecycle.